Shipping Policy

Shipping Information

Brand Name: ALURA DECOR
Email: support@aluradecor.com

At ALURA DECOR, we’re proud to offer FREE shipping on all orders, no matter where you are!

📦 Order Processing Time

All orders are processed within 1–3 business days after your order is placed. During peak periods or holidays, processing may take up to 7 business days.
Once dispatched, your order is handed over to our shipping partners and is officially on its way to you!

🌍 Estimated Shipping Times

Once your order is dispatched, delivery times vary depending on your location:

🇺🇸 USA: 5–10 business days
🇨🇦 Canada: 6–12 business days
🇦🇺 Australia: 6–12 business days
🇬🇧 UK: 5–10 business days
🌍 Rest of World: 7–15 business days

Please note: Customs delays, holidays, and courier issues may affect shipping times. We appreciate your patience.

📝 Order Changes & Accurate Address

Please double-check your shipping information at checkout. Incorrect or incomplete addresses can delay processing or lead to cancellation.

If we detect an address issue, we’ll reach out via email within 3 business days. If there’s no response, your order may be cancelled.

Need to fix something? Email us at support@aluradecor.com within 24 hours of placing your order. We'll do our best to help!

⏳ Delayed Delivery

We do our best to ship orders promptly, but delays can happen due to:

  • Courier issues

  • Weather disruptions

  • Customs inspections

  • Product availability

  • Payment verification delays

If we foresee a delay, we’ll notify you right away. While we can't guarantee an exact delivery date, we’re here to keep you updated and support you through any issue.

📬 Lost or Stolen Packages

If your package is lost or stolen after being shipped, please email us at support@aluradecor.com. We'll assist you and help communicate with the courier.

We recommend contacting the shipping carrier directly to file a lost/stolen package claim. In some cases, we may offer a replacement, depending on the situation.

Please note: ALURA DECOR is not liable for lost or stolen packages once they’ve been handed to the carrier.

📑 Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. By purchasing from ALURA DECOR, you agree to the most recent version of this policy.

For questions or concerns, feel free to reach out at support@aluradecor.com — we’re here to help!

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